This Privacy Policy is intended to inform you, as users and/or customers of the website letanneur.com (the "Site") of the company Le Tanneur & Cie's policy on the protection of personal data, to which it attaches particular importance.
"Personal data" according to the European Regulation on the Protection of Personal Data No. 2016/679 ("GDPR") means: "any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."
By browsing the site, you acknowledge that you have read the information listed below and agree to give your consent to the processing of your personal data for the purposes described below.
You are invited to regularly consult our Privacy Policy to stay informed of any updates. We also invite you to consult the "privacy rules and terms of use of Google" page.
ARTICLE 1 • ABOUT US
In accordance with applicable national laws, including the Data Protection Act No. 78-17 of January 6, 1978 as amended (the "Data Protection Act") and the GDPR, the data controller of your personal data is the company Le Tanneur & Cie, a public limited company with a share capital of 12,144,192 euros, whose registered office is located at 7, rue Tronchet 75008 Paris, registered with the Paris Trade and Companies Register under number 414 433 797 RCS Paris ("Le Tanneur").
Le Tanneur is engaged in the creation, manufacture, and marketing of leather goods and accessories, and holds the rights to the Le Tanneur brand.
ARTICLE 2 • YOUR PERSONAL DATA
2.1 What information do you submit to us
When you place an order on the site and create a customer account, when you contact us, or when you subscribe to our newsletter and other marketing activities, you provide us with the following data:
Your identification and contact details: your first name, last name, title, language, and country from which you interact with us, as well as your contact information such as your email address, postal address, delivery address, and phone number;
Payment data such as your bank details. We do not collect payment instrument information ourselves, e.g., credit card information. This information is processed only by our payment service provider and the payment instrument providers subject to strict assurances regarding the security of the information. We perform these checks to protect our legitimate business interests to prevent fraud and financial loss, or to comply with our legal obligations.
Information about your purchases, orders, returns, etc.;
Information for the creation of your profile: if you open a customer account, you create a profile and identify yourself during your visits to our website, so data will be saved such as your customer ID and password, your recent purchases, or your preferences;
Your personal preferences: this includes your marketing and cookie preferences;
Additional personal information: you may also provide us with other personal informationsuch as your age, gender, product preferences, and relevant information about your lifestyle or similar to facilitate communication with us and to improve our offers and services.
When we ask you to enter your personal data to access a feature, some data is mandatory because it is necessary for us to provide you with this feature (for example, to deliver a package, we need your postal address). It is important that the personal information shared about you is correct and up to date. Please inform us of any changes in information.
We do not store any sensitive personal information.
Furthermore, since the site is not intended for children, we do not knowingly collect data related to children. Therefore, you must be at least sixteen (16) years old to provide us with your data and eighteen (18) years old to place orders on the site. By placing an order, you guarantee that you are at least eighteen (18) years old and fully capable of making the purchase in question. If we become aware that a minor has submitted personal data to us, such data will be automatically deleted.
2.2 Data obtained through cookies
Subject to your consent when accessing the site, we use cookies and other similar technologies to facilitate your navigation on our site by adapting it to your equipment or search engine and to offer you products that correspond to your shopping habits. We invite you to consult your rights regarding cookies by reading the cookie information notice accessible here:
Thus, usage data may be collected, which includes information about the products and services you have ordered and how you use the site and our applications.
This may also include technical data that includes:
Your IP address, your search engine and its version, your location, your time zone, your browser extension, the operating system and platform, as well as other technical data about the device you use to browse our site.
Information about your visit, including URLs and your clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, time spent on pages, page interaction information (such as clicks and cursor movements), and ways you exit pages.
ARTICLE 3 • USE OF PERSONAL DATA
Depending on the type of data we have about you, we may process it for the following purposes:
To manage your registration as a user of the site: if you wish to use the services offered on the site, we need to process your data to identify you as a user of the site and allow you to access various features and personalized services. You can delete your account at any time by contacting us;
To execute a purchase contract with you: your data serves us to keep you informed about the status of your order, prepare your order, accept your payment, provide you with after-sales service, refund your order. They also allow us to prevent possible fraud against yourself and against us during the purchase. If we consider the action fraudulent, this processing may allow us to block the transaction;
To respond to inquiries addressed to customer service;
For the improvement of our services: by using our site, you are informed that we process your browsing and purchasing data for analysis and statistics purposes. They allow us to better understand how you use our site to improve its ergonomics and the quality of services;
For marketing purposes: information about the newsletter, promotional offers, events, contests, and news. If you are subscribed to our newsletter, we process your data to manage your subscription and send you targeted information via email or SMS according to the preferences you have indicated. We may also contact you via push notifications if you have subscribed to this service. We need your consent for any direct marketing. You can unsubscribe from our communications at any time, for example, to unsubscribe from the newsletter, simply click on the "unsubscribe from the newsletter" button. A page will then open and you just have to click on the "unsubscribe" button.
If you have given us your consent to receive direct marketing content, we may use the information you have provided us for the following purposes:
Sharing information about our events, products, services, and current offers;
Recommendations on certain products or services that may interest you;
Customer surveys to better understand your expectations regarding our products and services offered on the site or in stores.
ARTICLE 4 • THIRD PARTIES
In the course of your use of our site, you may receive information from third parties with whom we work to offer you certain services. These may include:
Financial institutions;
Fraud detection and prevention entities;
Logistics, transport, and delivery services;
Providers of services related to transport, marketing, and advertising;
Customer service-related service providers;
Technology service providers.
We may share your information with these third parties for reasons such as:
Payment services to process the payment;
Delivery companies to deliver your order;
Credit agencies and fraud prevention to verify your identity;
Analysis software that allows us to process your information to optimize your shopping journey on our site.
We ask third parties to commit to the security of your personal information in accordance with the Data Protection Act and the GDPR. Third parties may only use your personal information according to our instructions and not for their own use.
ARTICLE 5 • WHAT ARE YOUR RIGHTS?
For the processing of your data, we rely on legal grounds that depend on how you interact with us on the site.
So when you purchase products on the site, we need your personal data to execute the contract that binds us to you. For example, we need to know your contact details to deliver your order.
We also rely on other legal grounds such as your legitimate interests. For example, we consider it in your interest that your identity cannot be used for fraudulent purposes, that the people in our customer service have access to your order information to better serve you, or that we can better understand your use of our site to improve its ergonomics and the services we offer you.
So the purposes can be summarized as follows:
Purposes
Legal bases
Processing and tracking orders
Customer service management
Legitimate interest (cf. execution of a contract to which the data subject is a party or pre-contractual measures taken at the data subject's request)
Newsletter subscription
Consent by the person concerned for the specific aim
Creation and management of customer account
Sending of promotional offers, events, competitions and news
Sending of promotional offers, events, competitions and news
Cookies management
Treatment of a request through the online contact form
5.2 Your consent
Your consent must be given in a clear and univocal way. That is why, when you accept to receive our communications (through newsletter mainly) :
We explain to you the usage of your data and the type of communication you will receive ;
You have to tick a box validating your consent to be subscribed ;
The Website is not aimed at children; we therefore do not collect data relating to children. Thus, you must be aged of at least 16 years to communicate your data to us and 18 years to make an order on the Website ;
You can at any moment take away your consent. In the case you wish to unsubscribe from our direct marketing through newsletter, you can at any moment unsubscribe by clicking on a link at the bottom of each email “unsubscribe from the newsletter” A page opens up and you just need to click on the button “unsubscribe”. If you own a customer account on our website, you can also unsubscribe or change your preferences by connecting to your profile.
Cookies (including those in the advertisement banners) require a specific un-subscription.
5.3 Other rights
In accordance to the legal provisions, you have the right to access, correct, modify, restrict the deletion and portability of your data :
Right of access to data: offer you the possibility of receiving a copy of the personal data we have about you;
Right to rectification: give you the possibility to request the correction of inaccurate data concerning you;
Right of limitation: to offer you the possibility to request that the processing of your personal data be limited in certain circumstances, in particular if there is disagreement on the accuracy of your data or the legitimacy of the processing.
Right to delete your personal data: give you the means to ask us to delete your data;
Right to data portability: allow you to transmit your data to another controller.
In addition, you also have the right to submit a claim to a data protection authority, particularly in France to the CNIL.
Regardless of the purpose or legal basis under which we process your personal data, you can therefore at any time and without any cost send us an email at the following address: service-client@letanneuretcie.com to assert your rights, or send us a letter to the following address : 7 Rue Tronchet, 75008 Paris, France.
Please note, however, that we are not always able to respond to this request for legal reasons, which we will explain to you, if necessary, after receiving your request.
If you have a customer account, you can also change your personal details from your customer area by identifying yourself using your email address and password.
ARTICLE 6 • SECURITY
Our website has appropriate security measures to prevent loss, unauthorized use or access, modification or disclosure of your personal information. All data you provide to us is backed up on secure servers. We have also put in place procedures to manage any personal data breaches.
In the case of a customer account creation, you have chosen a password. You are responsible for the confidentiality of this password. That is why we recommend that you choose an effective password and to not share it.
We recommend that you only connect to secure networks, preferably private networks. Remain aware of the risks incurred on public WIFI networks. If you receive an email claiming to be the brand for which we work and asking you to provide personal information, please do not reply and send us this email so that we take the necessary measures.
All our service providers work within the European Economic Area (EEA) and must therefore comply with the same legislation as we do. In the event that some are located outside of this zone, we want to assure you that the transfer of your data will be carried out with the appropriate care. We have signed contractual clauses with each of them under the GDPR. These standard clauses can be found at: ec.europa.eu/info/
ARTICLE 7 • RETENTION PERIODS
The retention period of your data depends on the purposes for which it is processed (cf. article 5 above) and as indicated in particular in the table below.
We retain your data as long as you remain a customer or user of the Website and throughout your active relation on the Website or with Le Tanneur. Your relationship with us ceases to be active if, for a period of three (3) consecutive years, you have not purchased any product on the site or from Le Tanneur or have not visited the Website. After this period of three (3) years, we will retain only specific personal data that must be retained (i) in the light of the purposes for which it was obtained, (ii) whether they are required to comply with a legal obligation or (iii) if necessary, to protect our rights and legal position.
Aim
Retention period
Treatment and follow up on orders
Retention during the time of the commercial relation and 3 years after the end of said relation.
Customer service management
Processing of requests from the online contact form
Customer account management Retention as long as you are a registered user on the Website, that is until you inform us of your willingness to delete your user account.
Customer account management
Customer account management Retention as long as you are a registered user on the Website, that is until you inform us of your willingness to delete your user account.
Marketing : management of promotional offers and marketing events
Retention until you unsubscribe according to the processes set up on the Website
In the case of participation in promotional actions or events, the data shall be kept for 3 years from the end of the action or event.
Marketing : subscription to newsletter, news on the Le Tanneur Website, competitions
Retention until you unsubscribe according to the processes set up on the Website
Retention until you unsubscribe according to the processes set up on the Website Failure to unsubscribe will lead to a retention for 3 years after the last visit by yourself of the newsletter or news or participation in the competition
Working out statistics, marketing analysis and customer service
We will keep your data as long as you remain customer but also after, in order to answer any questions, complaints, or to maintain all necessary data in order to meet legal requirements, accounting or analysis requirements. As part of a subscription to our newsletter, we will not contact you again if you have not opened our newsletters for more than three years.
Cookies management
Secure payment
Pay in 3 or 4 instalments. VISA, Mastercard, American Express, Paypal, Google/Apple Pay - Wallet
Delivery
Worldwide delivery available and free in France
Returns
Extended return period until 25/01/2025*. Free returns in mainland France
Customer service
Our customer service team is ready to listen, contact us by e-mail